Elevate Springfield featuring Robert Ferriell and Jeff Dillman: Elevating Through the Power of A New Book and Masco University

Summary

In this episode, Robert Ferriell discusses the journey of Elevate Springfield, reflecting on the first year of the podcast and the valuable insights gained from various guests. He introduces his upcoming book, which compiles strategies and stories from the podcast, aimed at empowering local business owners and community members. The episode also highlights the importance of local connections and the impact of community engagement.  The episode also joins Jeff Dillman with discussions from Masco University!

Takeaways

• The book compiles strategies and stories from the first year of Elevate Springfield.
• It aims to empower local business owners and community members.
• The 10X mindset is a central theme throughout the book.
• Successful people share common habits and strategies.
• Community engagement is crucial for local growth.
• The podcast serves as a platform for local voices.
• Each segment of the podcast connects and reinforces the others.
• The book is structured around the podcast's recurring segments.
• The presale will include various formats of the book.
• The motto of the show emphasizes actionable strategies and discipline.

Join The Elevate Insider:

https://bigdogbc.com/elevate

Facebook:  @robertferriell   @elevatespringfield

Youtube: @robertferriell

10X Health:  https://10xhealthnetwork.com/BIGDOG

Transcript

SPEAKER_04 0:00

Welcome to Elevate Springfield, where we will dive into strategies and stories that help you rise to your full potential. Each episode, we'll talk about how you can take intentional steps to elevate your life and your business while making a meaningful impact on those around you. Along the way, we're gonna bring in the change makers from our community that are already elevating. We'll bring the actionable strategies, you bring the discipline and follow through, and together we can elevate Springfield. Alright, let's go, Springfield. Time to 10X your life, your business, all of it. Time to crush those goals, time to get after it. Let's go. You are listening to the Elevate Springfield Podcast. Robert Farrell here, certified 10x coach, speaker, and mentor here to bring you actionable strategies. You bring the discipline and follow through. And together, we're gonna Elevate Springfield. We're coming to you again from beautiful downtown Springfield in the Big Dog Construction Studio. Hey, we've got so much going on in Springfield right now. Make sure you are participating. Get out there, network with folks, be a part of the community, support local businesses, support local nonprofits, and let's go, we can all grow together. So, hey, another great episode for you today. We're gonna get right to our guest after the break. Hey, Springfield, when it comes to reliable, high-quality roofing, you don't want to leave things to chance. That's why you should reach out to Acosta Angeli Ruffing, your local roofing expert serving Springfield and surrounding communities. From quick dependable repairs to full replacement, from residential to commercial, they are your trusted pros. Call them today at 217-993-2748 or visit their website to book your free quote and inspection. Don't wait. A little leak now could lead to major damage later. Trust the local experts, protect your home, and get peace of mind with Acosta Angeli Roofing. And we are back. Hey, combo episode today. No guest in the studio. What I wanted to do for you today is first half of the episode. I mentioned yesterday on your weekly battle plan, if you check that one out, that over the past few months since we got to our one-year mark with Elevate Springfield, I've really been diving into some of the old episodes, diving into some of the strategies, some of the quotes, some of the action items that folks brought up on the show. And what I wanted to do is distill that all into a book from the first year of Elevate Springfield. There has just been so many great people that have been on the show, so much valuable advice, so many actionable strategies that you guys could take and use in your personal and professional lives. I thought it would be great to put it into book form and really distill all that down into about 75 pages or so. And I'm almost done with that. We're going to be doing a pre-sale on that book here real soon. It's another way for you to learn more about the guests, learn more about the show, and support the work of Elevate Springfield. So for that portion of it, I'm going to give you just a little taste of what the book's all about. I'm going to read you the forew and the introduction and give you some of the parts of the book. And then the second half of the show. On Thursday, I was over at Mascow. They had their Mascow University. You heard that from Jeff Dillman over the past couple of weeks that they had that event coming up. That's where they bring in their suppliers and they invite their customers and community folks to their building to learn about new things in their industry. So I went over there and we spoke with many of the suppliers that were there and also a couple of their customers. And what we did was Jeff asked these folks questions. So that's going to be Jeff leading the interviews with these folks, not me, but I thought it'd be a great opportunity for you guys to hear a little bit more about what Masco University was, is, and why it's important for folks to do business with local distributors, because we talk a lot about being local here on this show. And this is just another way where we can support local and grow together here utilizing the Elevate Springfield platform. So we'll get to that in just a minute. So first off with the book, we're calling it Elevate Springfield Year One: Strategy, Stories, and the 10X Mindset That Built of Movement. It's going to be compiled from the first year of episodes from Elevate Springfield, and we're going to bring in all the different strategies, like I mentioned, that we talked about throughout the year. So the dedication for this is for Springfield, for the small business owners who get up before sunrise, the nonprofit leaders who serve without a spotlight, the volunteers, the founders, the dreamers, and the community members who keep choosing local. And of course, for my family for supporting me in chasing this vision. So a little bit about the contents of the book. We're going to start, of course, with a forward and an introduction. I'm going to read that to you here in just a moment. But then we're going to go into part one of the book talks about the foundation. That's the 10X mindset that myself and my business partner, Chris Hartsook, have, and the mindset that we wanted to bring to Springfield. And part of that is through the Elevate Springfield podcast. So the foundation will talk about how this came to be and that mindset shift that everybody needs to make in order to 10x their personal and professional lives and in essence elevate our community along the way. Part two, we're going to get into our communities grow together segment. A lot of the book is separated out by segment to what we talked about in each one. And part two is communities grow together. We talk about the power of associations, why local matters, all these different networking groups that we're a part of, and then serving people who need us most. We have so many great nonprofits in the area. And I want to use the Elevate Springfield platform in order to support them. So that's part two, communities grow together. Part three, stories from the studio. This is really where we get into some of these common threads, these common themes that tended to come back up time and time again throughout the year because successful people have similar things that they do. And then part four, we're going to get into the wellness upgrade. You know how passionate I am about health and wellness. We're going to talk a little bit about how that segment started and some of the top tips and strategies from that segment. Then we're going to get into part five, which is next gen. That's when we brought Ellie in. And uh that was toward the end of the first year, but we've had a phenomenal time with that. And then part six is going to focus on separation Saturdays. This is how that top five percent pull away. That's how you continue to separate yourself from the competition. So let's get into it. So the foreword a year of elevating. A year ago, it was just an idea. Build something that something that does for Springfield what a great mentor does for a person. Show up consistently, ask better questions, and make sure people leave each conversation with at least one thing they can actually do. That idea turned into the Elevate Springfield Podcast from the big dog construction studio in beautiful downtown Springfield. The show has grown from a weekly drop into a daily presence. There's a Sunday battle plan to set the week, a Monday and Thursday interview with a business owner, founder, community leader, a Tuesday next gen episode with a teenager who is willing to push back on her dad on the air, a Wednesday communities grow together segment featuring the nonprofits and associations that make this town home. A Friday wellness segment upgrade with the people teaching us how to take care of the only body we get, and a Saturday, separation Saturdays, to remind anybody still listening on the weekend why they were going to be doing this anyway. This book is not a transcript. It is what happens when you sit with a year of conversations and ask, What did we actually learn? What kept coming up? What were the strategies guests came back to over and over? What were the stories that landed hardest? That changed how we thought, that made the rest of the week different. The answers are in the pages that follow. They're organized by segment, but the through lines connect everything. You'll see the same ideas show up in a builders' interview and an herbalist interview and a state representatives interview. That's not a coincidence. That's how truth works. The people who are actually winning in any field, in any season of life, are doing roughly the same handful of things. Elevate Springfield exists to make those things louder. If you are a business owner who needs a kick, this book is for you. If you're a nonprofit leader who is tired and needs a reminder of why you started, this book is for you. If you are a parent of a teenager who feels like the world is moving a little too fast, there's a chapter in here for you too. Written with my own teenager. If you are someone who has driven past a local shop and thought, hey, maybe next time, there's a whole part of this book that will change your mind. The motto of the show has stayed the same since episode one. We'll bring the actionable strategies, you bring the discipline and follow through, and together we'll elevate Springfield. That covenant is the backbone of this book, too. Thank you for being here. Let's go. The introduction. All right, let's go. Time to 10X your day, y'all. Time to level up. Time to crush it. Every episode of Elevate Springfield begins the same way. You hear the welcome, welcome to Elevate Springfield, where we will dive into strategies and stories that help you rise to your full potential. You've heard me say that a number of times, right? And then my voice cuts in. Alrighty, let's go, Springfield. Time to 10X your day. You see that repetition is on purpose. A great morning routine isn't great because it changes, it's great because it doesn't. The opening of every episode is its own small ritual, a way to remind anyone who hits play that they are about to spend the next 20, 30, 60 minutes with people who are already doing the work. This book opens up the same way. The chapters that follow walk through the structure of year one, a foundation built on the 10X mindset, segments built on the people and places that make Springfield specifically Springfield, and stories told by guests whose lives and businesses look sometimes nothing alike, but whose habits, in the end, look very similar. A brief tour of the show. Year one produced over a hundred episodes across six recurring segments. If you have never listened, hey, here's the rundown. On Sunday, we start with our Your Weekly Battle Plan, a short solo episode that lays out a way to plan, control, and create time for the coming week. Monday and Thursday, these are the main interviews, long form conversations with founders, owners, leaders, and operators in and around Springfield. Tuesday is our next gin father-daughter conversation where hey I bring in my daughter Ellie and we focus on what teenagers are actually navigating today. Wednesday, communities grow together, a spotlight on nonprofits, associations, and the connectors who hold the city's middle layer together. Friday, the wellness upgrade, health, fitness, and human performance conversations with practitioners and coaches. Saturday, Separation Saturday, sales, mindset, marketing, and weekend grit for the people who are not taking the weekend off. Each segment has its own rhythm and its own audience, but the segments speak to each other constantly. A nonprofit leader on Wednesday will quote a sales principal that showed up in a Saturday's monologue. A wellness practitioner on Friday will sound very much like a builder from Monday. Why Springfield? Springfield is a town big enough to support real businesses and small enough that the people running those businesses know each other by name. It's the state capitol, it's Lincoln's home, it is Route 66, it's a Friday night football game and a Saturday farmer's market and a Sunday morning church service. The premise of the podcast is that this kind of town deserves its own platform. Not a top-down outlet that covers the biggest names or the same old negative news. We're talking a daily show recorded locally that puts the microphone in front of the people doing the actual work. That's what year one was, and that is what this book is. Let's get into it. That's gonna be opening up here real soon, and the books are gonna go out July one. So, hey, hope you enjoy it. Check it out. You'll see the link on my social to pick it up. We'll be right back with Jeff from Masco University.

SPEAKER_09 14:11

Hey, Jeff with Masco Packaging. Uh, we're bringing back, uh, well, we did bring back today, uh, May 14th today. We have Masco University. This is like part 102. So we wanted to be different in our competition. So MACO University was designed to bring in our manufacturing reps, give them 10 to 15 minute segment times, and talk to our customers, potential customers. We invite numerous amounts of people to come and they have a chance to be one-on-one with the manufacturing uh representative. The nice thing about the added value with MACO, I think the nice thing with MASCO is the fact is that uh training is very important. We just don't sell it. So everybody at MASCO is trained on what we sell, and we're very engaged in our customer base to make sure they understand. So this training is very valuable. So today we kicked it off at eight o'clock with uh several different um companies, manufacturing companies, and we'll end the session about 11:30. So this is our fourth year of doing this. We're gonna continue to do this. We've had a good turnout today, manufacturer apps fly in from all over the U.S. So that just shows you the value they have working with us and our team. You know, and as most people know, we're a lot different than our competition. We're out there social media-wise, engaging the community. We believe in buying local, shopping local, banking local. So from all the networking groups, from Landon Lincoln Professional Networking Group, Local for Springfield, the Chamber of Commerces, it's very important for us to be involved in the community so we have a face. And we are female family-owned. We'll be right back with our first guest. Hey, I'm here uh with Brian with uh Buckeye International. And uh Brian's our rep from the Indy area, and uh we're a you know a solid partnership with with Buckeye. Um and Brian, thanks for uh taking the time to be at uh at our show today. Absolutely. Brian, what is Buckeye International in 16 seconds?

SPEAKER_10 15:58

Yeah, in 16 seconds. Yeah, I'll do my quick uh spiel. Uh Buckeye International, we're based in St. Louis, Missouri. We're a family-owned company as well, uh, but we're a chemical manufacturer. So we manufacture a full line of cleaning and maintenance products for facilities across the United States, whether that be hand hygiene, dilutables, floor care, gym floor coatings. We have the whole gamut.

SPEAKER_09 16:20

So a couple of questions I want to ask is how is it that you partner with the distribution and like us, female small family business?

SPEAKER_10 16:29

Yeah, especially in the Jan CN industry, what we're seeing in today's day and age where mom and pop shops are getting bought up left and right, I think it's more valuable now than ever to shop local and to have distribution go to the family-owned businesses because you have many companies out there that are getting bought up and now they're going more the Amazon route where people aren't having that customer service that you get out of a family-owned business like Mascow. And I think that a lot of people value that. And as the years go along, people are getting away from it. But I still think that's what people truly like is that they have the customer service and the people here at Mascow and at other family-owned companies to help them out when they truly need it.

SPEAKER_09 17:15

So I appreciate Dan. We appreciate your partnership too. I guess one final question is what value do you see as working with us and how do you like working with us?

SPEAKER_10 17:25

Yeah. I definitely, like you said, I've loved working with you guys, look, love working with the team. Value with working with Masco is just the relationships. It's ultimately what it comes down to. Uh people buy from who they like. And if you have a really strong relationship with those people, they're gonna not only continue to go to you, but that's where you can also get a lot of referrals and connections from other companies and other places around the Springfield area. And I truly think that that's a big value for us and for Masco.

SPEAKER_09 17:58

Okay, I agree. Well, hey, thanks for taking the time today.

SPEAKER_10 18:00

Absolutely. Yeah, thank you.

SPEAKER_09 18:01

Hey, we're back. Uh yeah, Brendan with uh Chemical Universe and Queen Verse, and Brendan's a real good partner with Masco, and we appreciate you coming to the show today. Brendan, tell us a little bit about Chemical Universe.

SPEAKER_02 18:12

Sure. Yeah, thanks, Jeff, for having me. That was uh a great day. Um, Chemical Universe family-owned company, been in business since 2001. Um, and we are a manufacturer of cleaning chemicals. We do both liquids and powders, do all the blending and packaging in our facility, and really focus on doing private brand for customers like MASCO.

SPEAKER_09 18:32

Okay, great. Uh, with everything going in the world today, as we know, with distribution, how important it is it to work with a small family-owned female business?

SPEAKER_02 18:39

Yeah, uh it's so important to us. It's really who we rely on to get our products out into the market. As the industry continues to consolidate, the big guys aren't focused on going out and servicing and doing training with their customers, all the things that you guys do here at Mascow. And that's who we look to partner with and get our product out in the marketplace, whether it's our brand or your great Masco brand. You guys are the bread and butter for us. So we appreciate all you do. And I know the customers do too, because they're not getting the training, the service, and all the other products talked about from the from the big guys that have been consolidated.

SPEAKER_04 19:11

I agree.

SPEAKER_02 19:12

One last question.

SPEAKER_09 19:13

I want you to say one thing about Masco. I hope it's good. And uh what value is it to work with Mascow?

SPEAKER_02 19:20

Yeah, I love when I go out and ride with your guys because I see it firsthand is Masco truly cares about the customer. They're in there asking, what are your problems, what are your issues, and what can I solve? It's face-to-face, and they follow up with it because I know because they're coming back to me with questions to get back to their customers with. You guys truly care. All right, great.

SPEAKER_09 19:40

Brendan, thank you for coming today. All right, thank you guys. We have uh Bill from uh Flex Wipes, National Talettes, uh, all the way from Pennsylvania. And this is a true friendship here. Bill, tell us a little bit about yourself.

SPEAKER_06 19:52

Thanks. Well, um, I'm happy to say I'm uh celebrating my 18th anniversary with National Talette Company. So I've been peddling wipes for quite some time now. And it's uh it's been a great journey. We're uh we're a small family-owned manufacturer uh just outside the city of Philadelphia. Boss started a company in 1991, and um uh I really love working there primarily because I get to work with guys like you, frankly. Our uh appetite for customers, if you will, is that small independent distributor that is willing to roll up their sleeves, get out every day, and solve problems for their customers. So our products are top quality. We we make excellent wiping products, but the other part of our stories are go to market and we partner with distributors like yourself who see value in what we're bringing to the table. And uh you you you see value in what it can deliver for your customer.

SPEAKER_09 20:48

Uh so how important it is it to work with um, you know, work with small distribution today with everything going on in in in our industry?

SPEAKER_06 20:57

Well, I think by and large, the independent distributor is a problem solver. And the my tenure with the company as we were trying to establish our business and in our customer base, uh what I found quickly is the the larger entities uh didn't really get what our product delivers, what our example is our disinfectant wipes, what they deliver to the customer. Uh essentially their mentality is put a product in a catalog, drop the catalog on the customer's desk and hope that they hope they like the product. Yeah. Um so the larger the entity, the larger the company, the more I find they move away from the customer and they, in a sense, start dictating to a customer how to buy from them. They become inflexible. And that's where with this independent distributor comes in, they go to their customer and don't present products. They ask the customer, what problems do you have and what can I do to solve them? And that by and large Has been the key to our success because we've embraced that independence. We've developed that friendship over we're we're into our fifth year together, if I'm not mistaken, since we first met. And and that's the way you guys approach uh what it is that you do. You roll up your sleeves every day, you get out in the trenches, so to speak, and you tell and you ask the customer, what problem can I solve for you today? I agree.

SPEAKER_09 22:23

I agree. And um, I often say this uh outside of business, it there is a friendship. Uh a true friendship is, you know, when a guy like you is coming from Pennsylvania and you have a busy schedule, I see you on social media too, and you make time for Maskell. So you I can't tell you how much that means to me and how much that means to Maskell. But the final question is what do you like working about you know, working with Maskell? What's what's maybe give me one big thing that you just like?

SPEAKER_06 22:49

You know what? You are the prototypical customer that I want to work with. You guys sat down with me and you just had this mentality. As we were talking and I was presenting my my products to you, I could see the wheels turning almost like you were ticking off what customer would fit or which of one of my products would fit for which customer, going back to the what problem can I solve for these guys? And you guys are the varsity team. I've said it before. I know I love it. You're varsity players, because every day you get up, you take yourself seriously, and you go get it done. I see the way you approach the market, um, the way you're out in the community, beyond just selling things to your community, you're an actual member of that community uh and they matter to you. And uh that's something you can't fake.

SPEAKER_09 23:34

Well, Bill, uh once again, thanks uh for taking the time and I'll see you on our landle next week. Absolutely. I'm looking forward to it. I thank you. Thank you. All right, I'm here uh at Maskell University with a very good customer and a good friend, Karen Cox. Uh Karen, uh tell us a little bit about yourself and what you do.

SPEAKER_00 23:51

Hi, um I'm Karen Cox, um, executive director at Family Service Center. Um, we're a nonprofit agency here in Springfield. And we serve our Singaman County and the surrounding counties doing foster care and adoption services.

SPEAKER_09 24:04

Aaron Ross Powell Why, you know, first of all, we want to thank you for being a customer with us and you know with MACO, but why is that important to shop local, buy local with a local distribution is female family owned?

SPEAKER_00 24:14

It's very important, I think, to our agency in particular, because we are a small agency, also a small business. Lee started in Springfield. We're local, we don't have any other offices um around the state. And I think it's important to support your community, um, the businesses in your community um that support you.

unknown 24:32

Yeah.

SPEAKER_00 24:33

And MASCOs us.

SPEAKER_09 24:34

I appreciate that. Um why do you like working with MASCO?

SPEAKER_00 24:38

Well, Jeff, it's you're you're a great salesperson for sure. Um, but uh it's very um convenient, very good response time. Um, all the employees that I have met have are very genuine. Um they want to help. They want you to get the best product that you um can for your big business in particular. And um I think MASCO just does a really good job with that.

SPEAKER_09 24:59

Well, Karen, I appreciate you taking the time today and I appreciate our friendship.

SPEAKER_00 25:02

I appreciate it too. Thanks, Jeff. Thank you.

SPEAKER_09 25:04

Hey, we have uh we have Doug sitting here with TPT Group. Uh I have to get that name down. It's it's fairly new, but even though he's not new. But Doug, thanks for coming and tell us a little bit about yourself.

SPEAKER_08 25:15

Well, uh I've been a manufacturer's rep for TPT, and and prior to that we were called TNT for five years. Uh prior to that, I spent uh 25 years selling equipment for Nilfisk Advance and Tenant. And I spent a short period of time, 10 years, in a family business that was a distributor. Aaron Ross Powell Okay, great.

SPEAKER_09 25:34

Uh Doug, why is it important for let's say TPT, just in general or anyone in general, to utilize small uh family-owned distribution today?

SPEAKER_08 25:44

Trevor Burrus That's that's interesting. More and more as our industry changes and the large people keep buying everybody up, it becomes more and more like a large box retailer. And the sales reps go out there and they're order takers. Whereas the small family distributor is still out there every day working relationships, working products, and we find them way more valuable in many cases in moving our product than the large guys. Sure, the large guys can move a few more boxes now and again, but unless the customer asks for it, 90% of the time the rep doesn't talk about it. Yeah, I agree. Which is different with from you guys.

SPEAKER_09 26:21

I agree. And I don't think you see a lot of things like what we're doing today anymore with the larger ones. So that's one thing with our competition. We always want to be different. Yeah. So I appreciate that. On a final note, uh Doug, why do you like working with Masco? I don't. No, just kidding. No, that's not true. No, I figured that's true. We were talking about sarcasm earlier, so but yeah.

SPEAKER_08 26:42

Uh no, in all honesty, uh Masco is is in a unique position. Yes, you're a small family-owned distributor, but you cover a pretty good size footprint and you're innovative. You're not stuck in a we've always done it this way, so that's how we're gonna do it mentality. You're doing things like we're doing right here, a little podcast, or you're having warehouse shows to bring your customers in and learn about new procedures, products. And that's really valuable to building our footprint and getting more uh mind share with the customers. So I appreciate that.

SPEAKER_09 27:16

And you know, I appreciate our relationship and friendship, and thanks for uh being part of this today. My pleasure. I have Andrew with Gateway Liners, which is uh you know a division of Buckeye International. So uh Andrew, uh tell us a little bit about yourself and who you are. Trevor Burrus, Jr.

SPEAKER_05 27:30

Absolutely. My name is Andrew. Uh I work with Buckeye International, uh specifically in the Gateway Liner division. Uh so I'm the regional sales manager for Gateway Liners, and I've been with Buckeye for just about six years now. Aaron Ross Powell, Jr. How much how much ground do you cover when you say regional? So I have uh a pretty big territory. There's myself and one other Gateway Regional Sales Manager. So between the two of us, we cover all 48 continental states. So A lot of traveling.

SPEAKER_09 27:55

Well, I'm glad we're glad you're here today, because we know I'm away from family and businesses and it means a lot. Why is it important today to work with small distribution like us?

SPEAKER_05 28:05

Well, in these growing markets where we're seeing a lot more conglomerates and a lot more purchasing shift to online ordering, the local distribution, local sales is so important because you get that firsthand touch. You're you're talking to someone who knows your first name, uh, they're looking out for your best interest, and they're not just here to sell you something, make a buck, and move on. They're actually invested in growing the relationship and making sure that the products that they're offering are the best for you and your facility.

SPEAKER_09 28:34

Yeah. And I think one thing to add to that, too, it's relationships and friendships. Absolutely. We've uh made some really good friends in our industry, that's for sure.

SPEAKER_05 28:42

Yeah.

SPEAKER_09 28:42

Why do you like working with Maskell? Why does Gateway like working with Mascore?

SPEAKER_05 28:45

Trevor Burrus, MASCO is great. Short answer. All right. I love that. Figure out what can they take to better the product offering and really help their customers even more. You know, they don't want just top of the surface, they want to do deep dives into the products. What's the the you know greatest capability of these products? How are we taking the most advantage of them so that our customers can take the most advantage of these products? Well, Andrew, I appreciate that.

SPEAKER_09 29:16

Absolutely. So uh thanks for uh taking the time coming in today. Absolutely. Hey, we're back. And I've got a well, a a dear friend, 30 years friendship. Uh a heck of a relationship, and uh a good business partner here with uh MASC. Roy, tell us a little bit about yourself, who you are.

SPEAKER_03 29:32

Uh my name is Roy Thrip. I work for Business Cleaning Corporation, been the manager there for 27 years.

SPEAKER_09 29:37

Aaron Ross Powell Well, it's been a long time, Roy. You know it's 30 years. We've I think we've known each other longer than 30 years, quite fairly 30 plus. 30 plus, okay. Um why is it important to uh buy local from a small distribution like us?

SPEAKER_03 29:50

Aaron Ross Powell Well, other than the obvious point of support in your local community, and I I feel you get a more personal approach, uh just a more personal edge to it. Um they seem to care more, I guess.

SPEAKER_09 30:02

And then buying it from the big box store, you know. I agree. Trevor Burrus, Jr. Why do you work with Mascow?

SPEAKER_03 30:07

Aaron Powell Well, obviously our relationship helps a lot. Um MASC is very responsive. Um like I say, you don't have to wait uh for the big box store or whomever else you may be dealing with that's not local.

SPEAKER_09 30:19

So I I would say that's a big plus for any business. Trevor Burrus, Jr. I think one thing we strive in is especially with you at Business Cleaning Corporation, is you order today, you're you're you're probably gonna get it tomorrow. Trevor Burrus, Jr. Exactly. So and and if very seldom are we out. So I think that's another little added thing that we really take pride in. But Roy, appreciate our friendship, appreciate the time today. Aaron Powell Thank you, Jeff. Hey, we're back at one of our very important customers. Dustin, uh, tell us a little bit about yourself and what you do.

SPEAKER_07 30:43

Um my name is Dustin Bringle. I work at UIS. I've been there for three years. I um in the superintendent of buildings over there and the transportation manager. Uh I manage about 30 BSWs, which are our janitorial side, and about 78 cars, which is our motor pole side, which uh allows individuals at the university to rent uh for business needs and stuff like that.

SPEAKER_09 31:06

So, Dustin, why is it important to uh to to basically shop local with small distribution like MASCO?

SPEAKER_07 31:13

Well, one of the more important things, in my opinion, is just the relationship you can build with those individuals. You always want to support within your community. Uh, we are a community, obviously, with the university and stuff like that. So that's very important for us to not only support local, to keep the the thr, you know, business and local community thriving. But like I said, it's just also to build that relationship and it's very more of a personal basis than you would get, in my opinion, if you were to go to a big box store. Yeah, I would agree. All right.

SPEAKER_09 31:40

So give me one thing that you like about Masco.

SPEAKER_07 31:42

Masco, one of my favorite things, and we deal with multiple vendors, Mascot being one of my favorite ones. And it is because, like what we just talked about, it's local. There are times where I can go over to our supply room like, oh man, we are out of something. And then I can make one phone call and either have a delivery that day or the next day. That's very helpful. I mean, let's not even take away from the products that you guys provide as well. Some of the more high-quality products, some of the stuff that our janitorial staff love to use comes from your guys' uh your guys' business. So again, it's you guys are been very helpful when it comes to just being able to supply us when we need it on the last minute scenarios and supplying some of the good best products that we love to use.

SPEAKER_09 32:24

So well, Dustin, uh, we appreciate you taking the time bringing staff here today, and we appreciate our friendship and relationship.

SPEAKER_07 32:31

I appreciate it too. Thank you. Thank you.

SPEAKER_09 32:32

Hey, it's a wrap at Masco University. Uh, thank you for everyone that uh supported us in the community today that showed up, and uh, I hope uh it was a really good takeaway. We love doing this uh in our community. We love supporting the community, we love the fact that our community supports us. So another wrap, uh, this is our fourth year of doing this. We're looking forward to building on the success of this Maskell University Part 102, and looking forward to part 103 next year.

SPEAKER_04 32:59

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SPEAKER_01 34:47

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